Box Office Guidelines

Purchased tickets cannot be refunded or exchanged.

Tickets are only valid for the event, date and time specified on the ticket.

Ticket holders are kindly requested to check their tickets at the time of purchase.

The sale or resale of tickets carried out by unauthorized persons is forbidden.

Tickets reserved and purchased online and through authorized sales agents carry the purchaser’s full name.

For lost tickets, ticket holders should present proof of purchase or fill out a self-certification form indicating the exact seats of the lost ticket and providing a photo I.D. to the box office staff. Only the original holder of the ticket is entitled to fill out the self-certification form.

Should a performance be cancelled, ticket holders will be refunded the cost of the ticket at the Box Office within thirty (30) days following the scheduled date of the cancelled performance, upon providing proof of their ticket purchase.

Should the ticket owner be unable to use the ticket, it can be donated to the Royal Opera House Muscat for provision to local schools or charitable organizations.